CUSTOMER COMPLAINTS MANAGEMENT POLICY
The Hippocrates Medical Bookstore makes every effort to carry out its business activities in order to avoid complaints from Clients. However, Clients may complain.
For this reason, the Hippocrates Medical Bookstore has formulated a complaint handling process to ensure that complaints are dealt with as appropriate and resolved quickly, always in the interests of Customers.
Thus, the Company will investigate any complaint immediately upon being informed by Customer.
Customer Complaint Definition
A complaint is defined as any expression of dissatisfaction with a product or service that is provided or offered by the Hippocrates bookstore. The notification must clearly state that this is a complaint. The complaint must be submitted by the Customer by telephone, communicated by the Customer in person or in writing (by mail or by email).
The Complaint Process of the Company
The Hippocrates Medical bookstore is committed to managing any complaints from customers in accordance with the following principles:
- Transparency towards the Customer,
- No additional fee for the Customer,
- Objectivity,
- Early response depending on the complexity of the complaint.
The Complaints Management Department informs the Customer and keeps him informed of any developments in the process followed. Compensation may not always have financial content.